Frequently Asked Questions


If your question has not been answered here, please contact us directly.

General

Zephop is a platform to earn and redeem loyalty points on visiting places affiliated to us.

We maximize the value of every purchase you make with loyalty points.

The points you earn equals the money you spend, simple. No more complex calculations about how much you need to spend to get enough points for the next reward.

And definitely, no more being disappointed at the world being an unfair place because you earn such a measly number of points for the lot of hard-earned money spent.

Once you sign up and spend at places which are our partners, you earn points.

After a threshold is reached, you can redeem them at the place where you earned them by declaring it to the staff.

No. The points are in your user account linked to your profile. They are for you to use.

You can track them on our website on your personal dashboard.

Validity of your points are specific to our affiliated partners and are mentioned on your account dashboard.

There are absolutely no limits for your points.

No, rewards once redeemed cannot be cancelled.

Your account dashboard shows you the balance of points for every business you have bought from.

No, the coupon is one-time use only.

No. The coupon code is linked to your Zephop account and is for your use only.

The business you visited is responsible for giving you the points after you’ve made your purchase. If this was not done, contact us and we’ll get back to you within 24 hrs.

Account

Your current password can be changed by accessing the option from the Settings tab on your account panel on the top right corner.

If you are locked out of your account, we can help you reset your password.

We have ensured that your data remains safe with us and our hosting and service delivery infrastructure ensures the highest level of security. Security is an ongoing process and we continuously evaluate and reinforce our security policy and practices.

You can contact us directly and your query will be answered within 48 hours.


Business

Zephop is a platform for your customers to earn and redeem loyalty points on visiting your business.

Attractive offers from a points based system rewards loyal customers and attract new ones. Zephop also enables you to analyse customer metrics to tailor your offerings.

No more complex calculations about how you need to reward your loyal customers.

On your organization’s control panel, you can select the users from a drop-down and credit points to their accounts.

On your organization’s control panel, go to Employees. All details can be entered here. Once saved, they will show up in a list.